A Worldwide Failure in Computer Check-Ins – 28/09/2017

Hello Everyone

Does no-one see this as a warning?  Last time this happened, a young man was sent to jail, extradited from Britain to the US, because he infiltrated their computer systems.  But he saved the world and hackers everywhere are rightly angry.  We need them on our side.  How about putting them to work on the space race?

Someone is practising disruption or testing a system.  Maybe they think that ‘network problems’, cited  everywhere by software company, Amadeus, will mean less concentration on security, so as to get harassed passengers off the ground.

It shows me that there should be at least one desk at check-in where passengers are processed manually, not a computer in sight.  It is then the customer’s decision whether or not to use a manual check-in desk. It depends on what section of the market appeals most to a particular airline. If a section of airline passengers worry excessively over travelling, that should determine the airline’s response.

The response to a threat is always to keep customers safe and broadly give them, with respect, the experience they want.  War is irrelevant in this context.

LucyLou

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